Get In Touch
Send us a message and we’ll get back to you ASAP.
If you have not received confirmation emails or email updates, please ensure you have checked your emails thoroughly, including spam emails.
We’ll aim to respond within 24 hours. Be sure to enter the name your order was placed under, along with a detailed description so we can efficiently answer your query. You’ll be shortly contacted by a member of our support team.
We understand the stress of receiving a seemingly unresponsive animal. To best assess the situation, we kindly request a 5-second video of the live animal when reporting a dead-on-arrival issue.
Please do not dispose of unresponsive animals before we have had time to review your footage as we may require additional video or photographic evidence.
Many animals can become timid or appear inactive after their journey, and some are even known to exhibit ‘playing dead’ behaviors. Our primary goal is to ensure the well-being of the animals and to prevent any potential harm. We deeply appreciate your understanding and cooperation in this matter, as it helps safeguard these creatures’ welfare.
Thank you for your understanding.